1. The contract
A sales contract is formed when we send you an order confirmation, whether you buy online or in-store. Prices are shown in euros (€) and include applicable VAT unless stated otherwise. We may correct obvious pricing errors before dispatch.
2. Payment
- Online payments are processed securely by Stripe; we never see your full card number.
- In-store purchases may be paid by cash or card and are issued a printed or PDF invoice.
- Title to the goods passes to you once payment has cleared in full.
3. Delivery & risk
Estimated dispatch and shipping times are on the Shipping page. Risk of loss passes to you on delivery (online) or at the point of sale (in-store).
4. Cancellation, returns & refunds
For distance (online) sales you have the EU 14-day right of withdrawal, and we voluntarily extend this to a 30-day window. See Refunds and Returns for how to exercise it. In-store sales follow the refund terms displayed at purchase.
5. Warranty
DotClock hardware carries a 2-year limited warranty against manufacturing defects, in addition to your statutory guarantees.
6. Artisanal product and responsible use
DotClock is an artisanal maker product: it is designed, assembled, configured, and tested in small batches rather than mass-produced. Minor cosmetic differences, small finish variations, and normal workshop-level tolerances may exist between units. These do not affect your statutory rights or the warranty for manufacturing defects.
You are responsible for using DotClock safely and appropriately after delivery, including suitable placement, power supply, network configuration, supervision of any modifications, and compliance with local rules that apply to your use. To the maximum extent permitted by law, DotClock is not responsible for damage, loss, or injury caused by misuse, unsafe mounting, unauthorised modification, unsupported firmware, unsuitable power equipment, exposure to unsuitable environmental conditions, or use outside the product documentation.
7. Firmware and embedded software
The physical DotClock hardware is sold to you. The firmware and embedded software are licensed, not sold, and remain the property of Andrea Teofilo. Your right to install and run them is governed by the Firmware Licence.
8. Liability
Nothing in these terms excludes liability for death, personal injury, or anything that cannot lawfully be excluded. Otherwise our total liability for any claim is limited to the price you paid for the product.
9. Governing law
These terms are governed by the laws of Italy, without prejudice to the mandatory consumer-protection rights of your country of residence.